TERMS & CONDITIONS
Effective Date: 28 January 2026
‘We’/’Us’ and/or ‘atis’ means HWH Restaurants Holding Ltd.
These are our terms and conditions (“Terms”) governing:
• the use of our digital network, which you may access in several ways, including but not limited to our website as available from time to time. In particular, the website shall mean the digital information network operated by or on behalf of HWH Restaurants Holding or its parent companies, subsidiaries and affiliates, regardless of how you access the network, as well as any HWH Restaurants Holding apps ("Website"); and
• the use of our online ordering service as detailed on our Website. These Terms, together with the Privacy Policy and Cookie Policy, govern your use of the Website, whether as a guest, customer or as a registered user. Use of our
Website includes accessing, browsing, or registering to use our Website. By using our Website and / or placing an Order, you confirm that you accept these Terms and that you agree to comply with them.
1. Information About Us and How to Contact Us
We are HWH Restaurants Holding Ltd, a company registered in England and Wales.
• Company registration number: 13060048
• Registered office: 2 Leman Street, London, EC1W 9US
• Email: [email protected]
• VAT Number: 373960370
2. Intellectual Property Rights
2.1. For the purpose of these Terms, intellectual property rights ("IPRs") are patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trademarks and service marks, business
names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
2.2. You acknowledge that, except for duly licensed content, HWH Restaurants Holding is the sole owner of all IPRs in the Website and all such rights are reserved.2.3. We have proprietary rights in the trademark “ATIS”. You may not use “ATIS” or other marks that are the same or similar to “ATIS” graphics, logos, page headers, button icons, scripts, and service names in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us.
2.4. Except as expressly authorised in these Terms, you shall not, with regards to any content accessible from the Website or through our service, do any of the acts restricted by copyright, as defined in the Copyright, Designs and
Patents Act 1988 (CDPA), as amended, extended or re-enacted from time to time and including all subordinate legislation made from time to time under the CDPA, unless previously authorised in writing by us.
3. Acceptable Use
3.1. Your use of the Website is for your own personal and non-commercial use only.
3.2. You may print extracts from the Website for your own personal and non-commercial use only, provided you maintain and abide by any author attribution, copyright or trademark notice or restriction in any material that
you download or print. You may not use any content available from or through the Website for any other purpose without our prior written approval.
3.3. You are not allowed to create a database in electronic or paper form comprising all or part of the material appearing or underlying the Website.
4. Prohibited Use
4.1. You agree and undertake not to misuse the Website, for example, by accessing or interfering with it or using a method other than the interface and the instructions that we provide.
4.2. In particular, you may not do any of the following while accessing or using the Website:
• Store, distribute or transmit anything through the Website or service that is unlawful, dishonest, fraudulent, libellous, harmful, defamatory, obscene, harassing or racially or ethnically offensive, discriminatory based on gender, religious belief, race, sexual orientation; or in any way breaches the law, statute, regulation, standards, or codes of practice of any relevant authority.
• Use the Website or service in a way that infringes any copyright, trademark or other proprietary rights, irrespective of whether the relevant right belongs to HWH Restaurants Holding or to a third party.
• Access, tamper with, or use non-public areas of the Website, of HWH Restaurants Holding’s computer systems, or the technical delivery systems of HWH Restaurants Holding’s providers.
• Probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures.• Damage or alter the Website, or any other system, communication network, device or property.
• Interfere with, disrupt or attempt to gain unauthorised access to the servers or networks connected to the Website, or violate the regulations, policies or procedures of such networks.
• Access or search or attempt to access or search our Website by automated means or otherwise. Crawling and scraping the Website is expressly prohibited.
• Forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Website to send altered, deceptive or false source-identifying information.
• Interfere with, or disrupt, or attempt to do so, the access of any account owner, host or network.
• Attempt to disassemble, reverse engineer or reverse compile or otherwise reduce to a human-perceivable form any of the Website.
5. Termination
If, for any reason, we believe that you have not complied with these Terms, we may, at our sole discretion, cancel your access to the registration areas of the Website and/or your account with us immediately and without prior notice.
6. Linking to Other Websites
6.1. For your information and convenience only, the Website may contain hyperlinks to third-party websites. HWH Restaurants Holding has no control over and does not endorse any content or services displayed, contained or related to those third-party websites.
6.2. We make no warranties or representations, express or implied, about third-party websites or any content, products, material or services contained, displayed or related to them.
6.3. If you decide to access any third-party websites and make use of the information contained on them or to enter into any contract for the supply of goods or services from such third party, you do so entirely at your own risk. We accept no liability for damage or loss, however caused in connection with the use of or reliance on any information, material, products or services contained on or accessed through any such third-party websites.
7. Changes to Our Website
We reserve the right to update, change or remove the Website or any part of it at our discretion and without notice. You acknowledge that we shall not be liable to you for any such changes or removal.
8. Indemnification
You agree to defend, indemnify, and hold harmless HWH Restaurants Holding, its parents, subsidiaries, and affiliates, and each of their respective officers, directors,and employees from any and all claims, liabilities, costs, and expenses, including,but not limited to, attorneys’ fees and expenses, arising out of a breach of your obligations, representations and warranties under the these Terms, including (when and if applicable) but not limited to, any breach originated or derived by a user of your account.
9. Disclaimers
9.1. You acknowledge and agree that your use of the Website is at your own sole risk.
9.2. The Website is provided “as is” and “as available”.
9.3. We limit our warranties to the fullest extent available under applicable law.
HWH Restaurants Holding does not warrant or guarantee that access to the Website will be uninterrupted or error-free.
9.4. To the fullest extent permitted under applicable law, we disclaim our liability in relation to:
• any warranties concerning the availability, accuracy, appropriateness, reliability, timeliness, or usefulness of the content of the Website; and
• any warranties of title, warranty of non-infringement, or warranties of merchantability or fitness for a particular purpose.
9.5. In some instances, content made available on the Website may represent the opinions and judgments of users or third parties. HWH Restaurants Holding does not endorse nor shall it be responsible or liable for the
accuracy or reliability of any statement made on the Website.
9.6. This disclaimer of liability applies to any damages or injuries caused by the Website, including, without limitation, those occurring as a result of:
• any error, omission, deletion, or defect in the content available on the Website; or
• any failure of performance, interruption, computer virus, communication line failure, theft or destruction of records, information or data, unauthorised access to, alteration of, or use of records, information or data.
10. Liability
10.1. You acknowledge and agree that, to the fullest extent permitted by applicable law, regardless of the form of action (contract, tort, negligence, etc.), in no event will HWH Restaurants Holding or its affiliates, including their respective officers, directors, employees, successors and assignees, be liable to you or any other party for:
• any direct or indirect loss, damage, cost, expense or liability of any kind arising in any way out of or in connection with the availability, use, reliance on, or inability to use the Website and/or ordering function;• damages for business interruption, loss of business or profits, programs, data, goodwill, customers, reputation, anticipated savings or benefits by you or any third party;
• any indirect, special, exemplary, punitive, incidental or consequential loss;
• any loss attributable to errors, omissions, or other inaccuracies in the Website.
10.2. Our liability in contract, tort or otherwise in respect of any products supplied, or otherwise provided, in connection with an Order or for any loss, injury or damage will, at our sole option, be limited to: (a) delivering replacement products at our sole cost; or (b) refunding any sums paid to us for the products.
10.3. Nothing in this legal notice shall exclude or limit our liability for fraud, death, or personal injury arising out of its negligence.
11. Changes to the Terms
We may change these Terms from time to time at our sole discretion. Any revised terms and conditions will be applicable at the time of posting on the Website. Continued use of the Website following any changes will be deemed acceptance of the new Terms.
12. Terms of Purchase, Supply, Price and Payment, Allergens and Delivery
Making a Purchase
12.1. To make a purchase to collect from one of our stores (“Order:”), simply click on our ‘Order Online’ button and add any items that you wish to add to your order. After you have finished your selection, please click on
"Checkout" and you will be asked to populate your payment details.
12.2. Any Orders submitted via our Order Online service is an offer by you to purchase such products (subject to these Terms), and acceptance of any Order is at our sole discretion. An Order is deemed to have been accepted
by us only when you receive email confirmation to this effect.
12.3. Once we have accepted your Order, there may be occasions where, for quality reasons or for other reasons beyond our control, it will not be possible to complete your Order in full. In such cases, we will contact you directly and agree an amended Order.
Price and Payment
12.4. The price of products can be found next to each item on the ‘Order Online’ section of our Website menu which will allow you to order from a specific Atis store location. Please note that delivery fees may apply. [NOTE: Do
prices and menu items vary from store to store?]
12.5. Price information and product availability is subject to change without notice.Terms of Supply
12.6. Our products are supplied strictly for direct customer use. You shall not re-sell our products to a third party.
12.7. Owing to the perishable nature of our products you do not have the right to make changes to your Order once we have accepted it.
Allergens
12.8. Unfortunately we cannot guarantee an allergy-free environment in our kitchens. Although your food is prepared with care, we cannot guarantee it will be allergen free. Please refer to the Allergen section of our Website and the allergens listed against each menu item for further allergen information.
Delivery
12.9. We use our independent delivery partners Deliveroo, Ordit, and Just Eat for Business to deliver your Order to your specified address if you do not wish to use Click-and-Collect. We do not control how our delivery partners carry out deliveries.
12.10. Once your Order has been prepared and handed over to our delivery partner courier, responsibility for delivery passes to the courier.
12.11. This means that we are not responsible for problems that happen during delivery after the courier collects your Order such as delays, lost orders, spills or damage in transit, food cooling down during delivery.
12.12. We remain responsible for preparing your Order with reasonable care and skill, making sure your Order is correct and as described and complying with food safety and hygiene laws.
12.13. Nothing in these Terms affect your legal rights. If your food is unsafe, incorrectly prepared, or not what you ordered, your rights under consumer law still apply.
12.14. Please ensure your delivery details are correct and that the courier can access the delivery location. We are not responsible for delivery problems caused by incorrect or incomplete information or you not being available to accept delivery of your Order.
13. Miscellaneous
13.1. Nothing in the Terms is intended to confer on any person any right to enforce any term of the Terms which they would not otherwise have under the Contracts (Rights of Third Parties) Act 1999.13.2. Except for fraud or fraudulent misrepresentation, these Terms and your Order constitute the entire agreement between the parties.
13.3. If any provision of the Terms is invalid or unenforceable, it shall be modified or deleted as necessary to make it valid, and the rest shall remain in effect.
13.4. We shall not be liable for failure or delay due to causes beyond our control such as (but not limited to) strikes, industrial action, natural disasters, utility or IT system failures, shortages of food or supplies, and transport network disruptions(Force Majeure Events). If a Force Majeure Event occurs, we will notify you as soon as reasonably possible, explaining the nature of the event and how it affects fulfilment of your order. We will take reasonable steps to minimise the impact of the disruption. This clause does not affect your statutory rights under consumer law, including your rights to a refund where goods cannot be supplied or collected due to a
Force Majeure Event.
13.5. Failure to enforce any provision is not a waiver of our right to enforce it later.
14. Governing Law and Jurisdiction
14.1. These Terms are governed by the laws of England and Wales.
14.2. Each party agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms.