LOYALTY
Our inclusive community with exclusive access.
BECOME AN ATIS INSIDER
Earn points, unlock levels and redeem rewards. Our food is powerful - so are our points.
HOW IT WORKS
EARN POINTS, UNLOCK LEVELS & REDEEM REWARDS.
EARN POINTS.
We’re keeping it simple - you’ll earn 1 point for every £1 you spend at atis in-store and through click + collect - with (spoiler!) kiosk + Deliveroo earning launching soon.
UNLOCK LEVELS.
As you earn points, you unlock levels - starting at level 1 and eating your way through to level 6. Each time you unlock a new level you receive a bonus points boost. The higher your level, the bigger the boost.
POWER UP YOUR POINTS.
With atis insiders, we’re helping you reach these rewards faster than before, with the introduction of our seasonal points events and challenges - when you can earn bonus points to boost your balances.
REDEEM REWARDS.
Earn enough and you’re ready to redeem rewards - freebies, that you actually want, available at every level. Hold out to reach 100 for a free bowl or plate - or treat yourself with an upgrade to large for just 25 points
LEVEL UP AND GET READY FOR REAL REWARDS.
LEVEL 1
0 - 99 POINTS
You're in.
For every £1 you spend at atis, you'll earn 1 point, with full access to rewards. Plus, keep an eye on your emails for a 50 point bonus boost.
50 point bonus boost
Earn 1 point per £1
100 points = free bowl or plate
60 points = free deli salad
40 points - free cookie
25 points = free upgrade to large
LEVEL 2
100 - 249 POINTS
This is where it really kicks in. You've now unlocked access to our seasonal points events - making it even easier to earn points and redeem rewards. Look out for your 25 point bonus boost.
25 point bonus boost
Earn 1 point per £1
'Power Up Your Points' events
100 points = free bowl or plate
60 points = free deli salad
40 points - free cookie
25 points = free upgrade to large
LEVEL 3
250 - 449 POINTS
You're racking up the rewards now. We're throwing in a 50 point bonus boost - well on your way to another free bowl or plate.
50 point bonus boost
Earn 1 point per £1
'Power Up Your Points' events
Access to challenges
100 points = free bowl or plate
60 points = free deli salad
40 points - free cookie
25 points = free upgrade to large
LEVEL 4
450 - 699 POINTS
Picking up pace. You now have access to seasonal challenges that boost your balance. But first things first, you've unlocked a 75 point bonus boost.
75 point bonus boost
Earn 1 point per £1
'Power Up Your Points' events
Access to challenges
100 points = free bowl or plate
60 points = free deli salad
40 points - free cookie
25 points = free upgrade to large
LEVEL 5
700 - 999 POINTS
You're officially in the fan club. You've unlocked a 100 bonus boost - that's enough for a free bowl or plate. Claim your free atis cap to really show off.
100 point bonus boost
Earn 1 point per £1
'Power Up Your Points' events
Access to challenges
Merch drop - free atis cap
100 points = free bowl or plate
60 points = free deli salad
40 points - free cookie
25 points = free upgrade to large
LEVEL 6
1000+ POINTS
You've made it - to the atis inner circle. To celebrate, we're gifting you 150 bonus points - that's enough for a free bowl or plate - and then some. You've unlocked 6x in our points events, more atis merch + exclusive perks from our partners - think discounts with brands you actually want.
75 point bonus boost
Earn 1 point per £1
'Power Up Your Points' events
Access to challenges
Merch drop - free atis t-shirt
Partner perks
100 points = free bowl or plate
60 points = free deli salad
40 points - free cookie
25 points = free upgrade to large
REDEEMING YOUR REWARDS
ONLINE
You can redeem your rewards when you order using click + collect - just sign in + your available rewards will be displayed upon checkout, click redeem + you're ready for real rewards.
IN-STORE
You can redeem your rewards by logging into your account and displaying the personalised QR code for scanning. Take it one step further + download the code to your wallet, ultimate ease.
FAQs
Joining atis Insiders is easy! Just sign up through the atis website or mobile app using your name and email, and you’re set! Starting at Level 1 . Start racking up points with every purchase!
Absolutely! We kick things off with a 50-point welcome bonus, just for joining. Consider it a head start toward your first free bowl or plate!
Want to cash in multiple rewards in one go? Go for it! Unless stated otherwise, you can redeem more than one at a time in-store. Online, you are limited to redeeming just reward at a time.
You can now redeem your rewards in-store by queuing up, or placing your order online via Click+Collect and the atis app.
Your free bowl or plate can be any standard, base, menu item. If you want extras or premium add-ons, those might require extra payment.
Point events are time periods throughout the year where your points can be worth up to 6 times more (depending on your level). We will give you plenty of time to be ready for these– you won’t want to miss them!
No, but this might change in the future!
No worries, just reach out to atis customer service with your receipt, and they’ll hook you up with your missing points.
Yes, you are able to link your Deliveroo account to your atis Insiders account during check out.
The yearly reset is your atis insider refresh every year. Your points reset but your level stays so you can start the journey again, but keeping the benefit of being an atis aficionado. It’s a chance to unlock new rewards and stay active in the community. Think of it as a new season with new perks waiting to be earned!
The two figures track different things, so they will often differ. Your lifetime total includes everything you have earned since joining, while your reward balance only includes points earned since the last annual reset. If you earned points before the reset, those still show in your lifetime total but not in your reward balance.
The annual reset is communicated by email well in advance, with reminders to use up any rewards beforehand. We are not able to reinstate rewards lost at the reset, but get in touch and we will see what we can do.
It’s simple: get yourself a bowl or plate and earn points! Every £1 spent = 1 point. As you level up, you unlock bonus points through special events and challenges, making it even easier to stack up rewards.
The reset will take place once a year at the same time for everyone on the first week of January.
We reset points each year to keep the programme fair, energised, and meaningful. It helps us recognise your activity on a yearly basis, and ensures the rewards stay relevant and exciting.
It’s our way of making sure your loyalty keeps unlocking the best experiences—fresh year, fresh goals, fresh perks.
Yes, we wouldn’t let the reset creep up on you without warning! You will start to get email communications through email at least two months before the reset happens.
You can redeem your points by scanning your QR code at the till during check out. You can also redeem online on Click+Collect or using the atis app by logging in to your account, or creating one if you don't already have one, and picking what reward you wish to redeem during checkout.
Lifetime points are all the points you have earned since your account was created. They count towards your tier placement and do not reset. Reward points are the points that count towards your rewards, such as a free bowl, and these reset at our annual reset.
Level 1 (0-100 points) – Start earning points (1 per £1 spent)
Level 2 (100-249 points) – Unlock bonus points through events & challenges
Level 3 (250 - 449 points) – Access to challenges, flexible rewards & exclusive perks
Level 4 (450 - 699 points) – Access to challenges, flexible rewards & exclusive perks
Level 5 (700 - 999 points) – Access to exclusive community activations
Level 6 (1000+) – Welcome to the inner Circle. Get here to hear all about the exclusive rewards and perks available.
You retain all benefits from previously levels as you level up!**
Just check your atis account on our website, app or wallet pass, it’ll show your current level and how close you are to the next one!
So many goodies! Here’s what you can earn:
Free bowls/plates (redeemed every 100 points)
Free mixed salads (add a little extra for just 60 points)
Free Cookie (spend your points on a sweet treat to go with your meal, just 40 points)
Free upgrades (Upgrade your bowl for just 25 points!)
You can see your reward points in your atis account when you log in through our website or by downloading the atis app.
Your rewards are available as long as you have enough credit to redeem them before the annual reset.