PRIVACY POLICY
atis Privacy Notice
Last updated: 22 January 2026
“atis”, “we”, “us” means Phew Foods Limited, HWH Restaurants (Holdings) Limited and all subsidiaries and group companies of HWH Restaurants (Holdings) Limited atis is a trading name of HWH Restaurants (Holdings) Limited.
HWH Restaurants (Holdings) Limited is the data controller for the personal information we process on behalf of atis.
At atis, we are committed to protecting your personal information. We also aim at transparency; we want you to know what data we collect about you and how it is used and shared.
This privacy notice tells you what to expect us to do with your personal information.
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain
How to contact us:
• Email: customersupport@atisfood.co.uk
• Postal Address: HWH Restaurants ONE Ltd, 2 Leman Street, London, E1W 9US
• Telephone: 07407 763834
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Email addresses
• Date of birth
• Purchase or account history
• Account information
• Website user information (including user journeys and cookie tracking)
• Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
• Names and contact details
• Addresses
• Purchase history
• Account information, including registration details
• Marketing preferences
We collect or use the following information to comply with legal requirements:
• Name
• Contact information
• Any other personal information required to comply with legal obligations
We collect or use the following information for recruitment purposes:
• Contact details (eg name, address, telephone number or personal email address)
• Date of birth
• National Insurance number
• Copies of passports or other photo ID
• Employment history (eg job application, employment references or secondary
employment)
• Education history (eg qualifications)
• Right to work information
• Bank account details
• Tax information
We collect or use the following personal information for dealing with queries, complaints or
claims:
• Names and contact details
• Address
• Account information
• Purchase or service history
• Video recordings of public areas
• Video recordings of private or staff only areas
• Correspondence
Lawful bases and data protection rights
2Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent. If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the details in the ‘How to contact us’ section at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide services and goods are:
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Ensuring we can take, prepare and arrange for the delivery or collection of customer orders.
• Ensuring we can contact customers about their orders or any problems with their orders.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Understanding what customers like so we can improve our food, services, app and stores.
• Consent – if you have opted in to receive marketing communications we will use your personal information to send offers or updates about our products and services that might interest you. You may change these marketing preferences at any time by contacting us at customersupport@atisfood.co.uk . For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for legal requirements are:
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for recruitment purposes are:
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Contacting applicants about the status of their application.
• Keeping records of the recruitment process to help us make fair decisions and deal with any questions or claims.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Improving our products and services based on feedback.
• Handling or defending any legal claims.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
Directly from you via our app or via our website.
How long we keep information
• We retain personal data from customer accounts for as long as the account remains active in order to optimise the user experience.
• When a customer account is deactivated, we retain the personal data within that account, unless we receive a request to delete the customer account, so that the customer can reactivate the account in future without data loss. We annually review whether we need to retain personal information in customer accounts.
• When a customer account is deleted or we receive a request to delete a customer account, all personal data within the account is permanently erased from our systems save for the retention of certain order and transaction records required for invoicing, accounting and legal compliance purposes.
• We retain CCTV footage of our stores for 30 days
Who we share information with
• Our payment processors Stripe and Zettle (PayPal);
• Our loyalty programme provider Leat;
• Our data warehouse Microsoft Fabric.
We also engage the following service providers who process personal data on our behalf as separate data controllers: Deliveroo, Ordit, StoreKit, Vita Mojo, Just Eat for Business and Lightspeed.
Please note that where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit using links from our website however we cannot be responsible for the privacy notices of these websites.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113